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Forget Facebook PR: When it Comes to Brand Interactions, Survey Finds Teens & Millennials Overwhelmingly Prefer Email

Adestra, brand email, brand outreach, email communication, Email marketing, Facebook PR, Marketing, Pr, Public relations, Ryan Phelan, social media outreach, targeting Gen Z, targeting MillennialsBrands Shouldn’t Over-Rely on Social Media Outreach, Study Suggests

You may be surprised to know that teens and Millennials use email. A lot. Of course, they text and engage with their friends via social media, but when it comes to communicating with brands and companies, email reigns supreme, according to new research from marketing tech software and services firm Adestra, which recently announced the results of a study designed to gauge consumer opinions and behavior when it comes to email. The survey asked more than 1,200 respondents from teenagers to Baby Boomers how they interact with—and think about—the email messages they receive.

“Email marketers are like big-game hunters,” said Ryan Phelan, VP of marketing insights for Adestra. “We’re always trying to track where our customers are going and what they’re doing. We scroll through spreadsheets of data but what we really want to know is what happens after we hit ‘send’? Who is actually reading our emails and from what devices? We commissioned this study to answer some of those questions.”

According to the study, nearly 68 percent of teens and 73 percent of Millennials said they prefer to receive communication from a business via email. In addition, more than half rely on email to buy things online. Not surprisingly, the same holds true for Gen X and Baby Boomers.

“For the last few years, it’s been widely assumed that email would fade away because Millennials and teens weren’t going to use it,” Phelan said. “It turns out that the opposite is true. Email continues to be part of everyday life across all age groups, with consumers literally hanging out in their inboxes all day long.”

As important as why consumers use email is when and how they access it. Across all age groups, 86 percent say they use their smartphones for email communication (that number is even higher for teens and Millennials). And 48 percent of teens and 44 percent of Millennials reach for those smartphones to check messages right after turning off the alarm clock.

According to Phelan, these findings have huge implications for marketers.

“At Adestra, we believe that in order for our customers to be successful, we need to help them create and implement campaigns that resonate with their customers and build long-term relationships,” Phelan said. “Successful marketers understand the need to find those micro-moments that increase relevancy for all age groups and considers channel preference for maximum impact. The insight gleaned from this study will be invaluable to our clients and the industry.”

Download the complete report here.

Source: PR Newswire; edited by Richard Carufel

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