August 16, 2012
The Woman Who Could Save Penn State's Reputation: School's Board Chairman Karen Peetz — Who Is Also a Bank of New York Mellon Exec, and One Of Banking's Most Powerful Women — Must Walk a Fine Line To Boost Image and Avoid Conflicts of Interest
When Karen Peetz joined the Penn State University board of trustees two years ago, the Jerry Sandusky child sex abuse scandal was still hidden from the public eye. But then the scandal exploded. Peetz, a distinguished alum who was named American Banker's 2011 Most Powerful Woman in Banking, was elected to chair the board in its most trying times. But then there's her day job — as an executive at Bank of New York Mellon Corp., where she is a vice chairman with responsibility for financial markets and treasury, units that generate more than 40 percent of revenue and employ 17,000 people in more than 70 cities around the world. And that's where things get complicated — in addition to Penn State's own problems, the bank itself remains the subject of numerous lawsuits and regulatory probes over its foreign exchange dealings (though Peetz does not run that business). Also, the school, with a budget of $4.3 billion and over 96,000 students, now faces more legal risk and a potential hit to student enrollment and fundraising, a top credit-rating agency warned this week. Corporate governance experts say the dual role of Peetz presents risk to both her employer and alma mater. "From BNY's perspective, the argument is strong to let her to continue to provide leadership in cleaning up the mess while getting credit for giving her the space to do the job," said James Post, a Boston University management and ethics professor, Reuters reports. "For her to do a bad job is probably the worst of all possible worlds for BNY Mellon and Penn State," he added. It may be too early to assess how she's faring. But in a sign of how tricky it can be to navigate the two jobs, she already had a brush with conflict of interest revolving around a Penn State land sale to Toll Brothers, a homebuilder in which BNY Mellon's asset management unit is a major shareholder, the Reuters article reports.
Since becoming chairman of Penn State, Peetz has been thrust into a public role defending the school's response to the scandal while enduring a brutal assessment of the school's culture and governance contained in the report last month of former FBI director Louis Freeh. One group of alumni already has demanded that Peetz and others resign. But those who know her at BNY Mellon say she's a proven veteran of juggling competing demands. "Those of us who work with Karen know of the exceptional capabilities and experience and commitment she brings to every endeavor," Jeep Bryant, an executive vice president at BNY Mellon, said, Reuters reports.
Her profile on the American Banker "Women in Banking" page says Peetz makes success appear effortless. "There is no drama surrounding her. No arrogance. Just a calm confidence polished with optimism," the paper wrote. She told American Banker she would like to be CEO of a major financial institution some day. But first she has to lead efforts to rebuild Penn State's reputation and culture. "Firms like BNY Mellon usually encourage their senior management to be involved in higher education as part of their corporate citizenship initiatives, never thinking for a moment, of course, that an incident such as Sandusky could or would ever occur," said Archie Carroll, a University of Georgia emeritus management professor, reports Reuters writer Tim McLaughlin.
In a statement, Penn State said Peetz is well suited for the roles, "and the breadth of her responsibilities makes her a role model for others." But the question for BNY Mellon's own board to consider is whether she'll be stretched too thin, said Norman Bowie, a University of Minnesota emeritus strategic management professor. The challenges at both institutions are daunting.
On May 4, Peetz participated in a board of trustees committee meeting that discussed selling 40 acres of Penn State land to Toll Brothers for $13.5 million, according to the meeting's minutes. BNY Mellon's Boston Company Asset Management was Toll Brothers' seventh largest shareholder in the first quarter, according to U.S. regulatory filings and Thomson Reuters data. Meeting minutes reveal no discussion about BNY Mellon's interest in Toll Brothers stock. The Committee on Finance, Business and Capital Planning, of which Peetz is a member, recommended that Penn State's board approve the deal, picking Toll Brothers over two other bidders, according to Penn State officials and published meeting minutes. Ethics and corporate governance experts said Peetz missed a chance to at least set a higher standard for the board when she did not remove herself from discussions. "Absolutely that was a problem," said Michael Boylan, an ethics and philosophy professor at Marymount University. "She should have disclosed the relationship and recused herself," he added, the article reports.
Penn State spokesman David La Torre, in a statement, said the Toll Brothers issue did not require any disclosure or recusal under the university's conflict of interest policies. BU's Post said Penn State board of trustees had been a very trusting group. "In a lot of ways, it was a rubber stamp board," Post said. "There's too much trust without verification. Shame on any trustee that doesn't learn," he added, Reuters reports.
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Comments
Walk, don't run
Peetz would be wise to consider remaining in a leadership role at Penn State given the fact that they apparently still do not have their house in order in terms of reputation and crisis management.
When the Freeh report went public, there were a number of utterly, totally predictable questions that were asked -- and Penn State's spokespeople, including Peetz,had no answers. Predictable question #1: What about the statue? No answer, other than it's a sensitive issue, we're thinking about it (after months to prepare). THEN -- they then took it down several days later. Q Did Paterno have too much influence at Penn State? Peetz: no answer. Not the board's finest hour -- and with an in-house PR staff and several major agencies on board, they should have been prepared with solid answers for every question (based on discussions and decisions handled wel in advance, since they knew the Freeh report was coming). Instead they gave the impression of being tentative and disorganized.
Then -- showerroomgate -- the announcement that they were redecorating the locker and shower rooms where some of Sandusky's crimes took place.
REDECORATING?? Probably a well-intentioned move, but the symbolism of sweeping under a new rug, wallpapering over the issue, was incredibly off key. Instead of dealing with the relatively massive culture of silence and lies issues, we'll do a new coat of paint.
Next. when the president accepted the NCAA's sanctions, a TRUSTEE went public and said the president didn't have the authority to do that.
Think about it. They had known NCAA decisions were coming for months. The entire "drill" -- what will happen, what we will do,how we will do it -- should have been thoroughly reviewed with all trustees well in advance, so this issue could have been raised, and settled, then. Clearly no on had even briefed the wayward trustee whose comments served to inflame already angry Penn State alumni.
And now, this week, when their accreditation body announces it is launching an investigation into integrity and leadership and financial matters, the provost of the university (the fifth in a rotating cast of spokespersons, so there's literally no "trustworthy face" of the university) says that this has "nothing go do with" the quality of education at the university. Seriously??? Integrity and leadership -- no impact on the entire university including academics? INTEGRITY -- no impact? Just an athletics issue?
It's incredibly rare to see an institution that supposedly has competent PR counsel on board internally and externally, continue to bungle at every single step. But perhaps this could have been predicted at the onset of the crisis, when the university brought a major PR agency on board, and the trustees hired their own agency. Not sure who is "of counsel" now but clearly no agency can redecorate around a board and administration that fail to grasp the reputation damage they are continuing to cause. It's one thing when external force inflict the damage; it's another when the organization causes the damage itself.
Peetz may well end up like the board chair at University of Virginia -- tarnished and damaged in a way that can't help but damage her career and her employer. She should run the other way, fast.
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