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January 31, 2013

The New CSR --- Consumer Social Responsibility: Aspirational Consumers Unite Style and Sustainability to Shape Market Trends, New Study Finds --- Most Shoppers Feel Responsibility to Society and Environment

Is there such a thing as sustainable consumption? A new study by The Regeneration Roadmap — a joint project by GlobeScan, SustainAbility and BBMG — finds that a majority of consumers across six international markets are seeking to reconcile their desire for shopping and style with responsibility to the environment and society through their purchases. According to the report, Rethinking Consumption: Consumers and the Future of Sustainability, nearly two thirds of consumers globally equate shopping with happiness (63%) while also feeling a sense of responsibility for society (65%).

The study draws from an online survey of 6,224 consumers across Brazil, China, India, Germany, the United Kingdom and the United States conducted in September and October 2012.

Key Findings:

  • Happy Shoppers: Nearly two thirds of consumers globally say "shopping for new things makes me happy" (63%), including 77% in emerging markets and 48% in developed markets.
  • Style Seekers: More than half of consumers say "I care a lot about how I look, my style" (56%), including 68% in emerging markets and 45% in developed markets.
  • Socially Responsible: Two thirds of consumers globally say they "feel a sense of responsibility to society" (65%), including 81% in emerging markets and 50% in developed markets.
  • Buying Better: Similarly, two thirds of consumers globally believe they "have a responsibility to purchase products that are good for the environment and society (65%), including 82% in emerging markets and 49% in developed markets."

In exploring the intersection of consumer values, motivations and behaviors, the study identifies four consumer segments on the sustainability spectrum: highly committed Advocates (14%); style and social status-seeking Aspirationals (37%); price and performance-minded Practicals (34%) and less engaged Indifferents (16%).

Aspirationals represent hundreds of millions of consumers globally, and the largest consumer segment in Brazil, China and India. More than any other segment, Aspirationals care about style (65%), social status (52%), and equate shopping with happiness (70%). Yet, they are also among the most likely to believe that we need to "consume a lot less to improve the environment for future generations" (73%), and feel "a sense of responsibility to society" (73%).

"Aspirationals represent the persuadable mainstream on the path to more sustainable behavior. They love to shop, are influenced by brands, yet aspire to be sustainable in their purchases and actions," said Raphael Bemporad, co-founder of BBMG, in a news release. "This consumer segment represents a significant opportunity for forward-looking brands to unite consumerism with social and environmental values."

"Aspirationals are looking for brands to provide solutions that both improve their lives and serve society as a whole," said Pam Alabaster, senior vice president of corporate communications of sustainable development and public affairs at L'Oréal USA, a sponsor of the study, in the release. "Understanding this dynamic tension provides the greatest opportunity for companies to create positive impact through consumers' purchasing decisions and social actions."

"The ideals, influence and size of the Aspirationals segment — particularly in developing markets — is what makes them so compelling for sustainable brands," said Mark Lee, executive director at SustainAbility, in the release. "But simply helping people to consume more products that are incrementally 'better' is not necessarily the answer. Leading companies will seek to meet the needs of the Aspirationals beyond just products by delivering value through services, sharing, expertise and purposeful engagement."

"In our fifteen years of market analysis, we've never seen an opportunity like this," added Eric Whan, sustainability director at GlobeScan, in the release. "The Aspirationals will chart the future of sustainable consumption, as long as their favorite brands offer them what they want."

Developed by BBMG, GlobeScan and SustainAbility, The Regeneration Consumer Study is an in-depth online survey of consumer attitudes, motivations and behaviors relating to sustainable consumption among 6,224 respondents across six major international markets (Brazil, China, Germany, India, the United Kingdom and the United States) conducted in September and October 2012. Drawn from consumer research panels, global data are comparable to having a margin of error of +/- 1.3 percent. Analysis of country-level data reflects a margin of error of +/- 3.1 percent.

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